Terms and Conditions
These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.polycocoshop.com/and related pages, (the “Website”). The agreement is concluded between you and Polycocoshop. Detailed contact information and other information about Polycocoshop are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
The Customer must be minimum 18 years old to order via the Website. Polycocoshop does not accept any credit purchases to persons below 18 years of age. Polycocoshop reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).
Polycocoshop shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Polycocoshop is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Polycocoshop will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Polycocoshop continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the amount of products the Customer will receive or the exact appearance, function or origin of the product. Polycocoshop is not responsible for any information by third parties provided for on the Website.
The Website and all its content is owned by Polycocoshop or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Polycocoshop.
2. CONTRACTS AND ORDERS
A purchase agreement is concluded when Polycocoshop has confirmed the Customer’s order and the Customer has received an order confirmation from Polycocoshop via e-mail. Polycocoshop encourages the Customer to save the order confirmation for any future contacts with Polycocoshop's customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by Polycocoshop. If the order is cancelled, Polycocoshop will refund any payments the Customer or its pay- or credit card company has made with regard to the order.
3. CUSTOMER DATA ETC.
The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Polycocoshop without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification.
If Polycocoshop suspects that the Customer abuses its user account or its log-in details or otherwise violates the General Conditions, Polycocoshop is entitled to block the Customer’s access to its user account. Polycocoshop is furthermore entitled to assign new log-in details to the Customer.
4. PRICES, FEES AND PAYMENT
The prices stated on the Website apply to orders placed on the Website. All prices are presented in Dollars.
The Customer can pay for its purchase in the manner specified on the Website. Read more about our different payment options and discounts here. Polycocoshop is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by Polycocoshop. Upon invoicing or partial payment, Polycocoshop or its partners may obtain a third party credit report. In such a case you will be informed accordingly. Polycocoshop reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.
5. SPECIAL OFFERS
Polycocoshop may from time to time provide special offers on the Website which may have more favourable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by Polycocoshop in connection therewith. Polycocoshop reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.
6. RIGHT OF WITHDRAWAL
When purchasing products on the Website the Customer has a 14 day withdrawal period in accordance with applicable consumer protection legislation. This means that the Customer has the right to cancel any purchase by notifying Polycocoshop accordingly within 14 days from when the Customer or its representative received the product ordered (withdrawal period).
Polycocoshop may at time offer returns free of charge for certain products. If return free of charge is applicable, this is set forth on the applicable page for the product on the Website.
When the Customer withdraws its purchase, Polycocoshop will refund the amount the Customer has paid for the product, including shipping costs. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by Nelly are exempted from refund. Upon return of part of an order, the shipping costs will not be refunded. Polycocoshop is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.
Polycocoshop will pay back the amount without undue delay, however, no later than within 14 days from the date Polycocoshop received the Customer notification of withdrawal. However, Polycocoshop may delay repayment until Polycocoshop has received the product or the Customer has provided proof that the product has been returned, e.g. by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.
7. WARRANTY AND COMPLAINTS
The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact Polycocoshop, as soon as possible after the defect was discovered, using the contact information set forth on the Website.
Polycocoshop will carry the cost for the return freight for any approved complaints.
Once a product, for which a complaint has been filed, is returned and the complaint approved, Polycocoshop will refund the Customer in compliance with applicable consumer protection legislation. Polycocoshop strives to do so within 30 days from receipt of the complaint by Polycocoshop, but it may be delayed depending on the nature of the product. Polycocoshop reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints Polycocoshop complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other European countries. Upon complaints Polycocoshop complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other European countries.
9. FORCE MAJEURE
Polycocoshop is not liable for any delays caused by circumstances beyond NLY’s control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Polycocoshop shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Polycocoshop are entitled to terminate the purchase with immediate effect.
10. CHANGES TO THE GENERAL CONDITIONS
Polycocoshop reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after Polycocoshop has informed the Customer of the changes. However, Polycocoshop recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
12. APPLICABLE LAW AND DISPUTE RESOLUTIONS
Any disputes shall primarily be settled by agreement after discussions with Polycocoshop’s customer services.
These conditions were established by Polycocoshop on 2018 - 25 - 05
PLEASE NOTE! Nothing in these General Conditions affects a Customer’s mandatory statutory rights under applicable local laws, to the extent that such rights apply to such Customer and cannot be limited or excluded.